As part of our commitment to continuously improve the level of service we provide, we would like to inform you about an upcoming network infrastructure maintenance. We will upgrade the software image on both our public and private customer edge router pairs to the vendor’s recommended release version.
WHEN CAN YOU EXPECT IT?
Date: October 01, 2019
Time: 05:00 SGT (UTC+08:00) – 07:00 SGT (UTC+08:00)
The expected maintenance window will be 2 hours.
WHAT IS THE IMPACT ON YOUR SERVICE?
Minimum impact is expected during the maintenance, as the routers are part of a redundant setup and we will upgrade one router at a time. Packet loss could occur briefly while we move traffic away from each router.