Maintenance Window:
November 20, 2019
Start Time: 00:01 AM EST
End Time: 05:00 AM EST
Services Affected: Network Services
Service Location(s): 801 Main Street NW, Lenoir , North Carolina
Expected Impact: Multiple BGP reconvergence and/or service outages of up to 2
hours
Details: Please be advised that our network engineering team will be replacing
core routers in Lenoir to provide increased performance and reliability, and
greatly decreased BGP reconvergence times. During this time customers may
experience multiple BGP reconverges of up to 30 minutes each.
Directly-connected customers will see their interfaces go down as they are
migrated to the new equipment.
If your contact information is incorrect or has recently changed or you feel
you have received this notification in error, please kindly provide us with
your new details so we can ensure you do not miss any future communications.
Category: General
Gangguan Network Indonesia 31 Agustus 2019 & 1 September 2019
Pelanggan YTH,
Berikut kami ingin menginformasikan kendala network yang terjadi pada 31 Agustus 2019 dan 1 September 2019:
Indikasi flooding ke salah satu server customer, impactnya di network kita kena dampak secara keseluruhan. Saat ini sedang ditangani dengan upgrade kapasitas Anti DDOS, dan kondisi saat ini network sudah normal kembali.
Apabila Anda masih mengalami kendala, dapat menghubungi kami melalui [email protected]. Kami mohon maaf atas ketidaknyamanan yang terjadi.
Terima kasih.
Advisory Notification – USA Datacenter
Start: Saturday, August 31, 2019
Service Location(s): Lenoir, North Carolina
Expected Impact: : This is an advisory notification only
Details: Please note that we are monitoring Hurricane Dorian closely, which has potential to affect our region. Our Operations team is actively monitoring the situation and we currently are not under any Weather Advisories nor threat of impact. Updates will be provided as required.
Our Support Team will remain active 24 hours a day, ready to address any potential issues that may result from this storm and can be reached by email at [email protected] or by opening a ticket from our client portal.