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Advisory Notification – USA Datacenter

Start: Saturday, August 31, 2019
Service Location(s): Lenoir, North Carolina
Expected Impact: This is an advisory notification only
Details: Please note that we continue to monitor Hurricane Dorian closely, which has potential to affect our region. While we currently are not expected to have any impact from the Hurricane we have taken proactive measures listed below.

•Generators have been filled to 100% capacity
•Fuel supply company is on standby for refueling in the event of a prolonged utility feed outage.
•Lodging for essential staff has been arranged at a local hotel that has direct access to the facility via main roads.

Our Support Team will remain active 24 hours a day, ready to address any potential issues that may result from this storm and can be reached by email at [email protected] or by opening a ticket via the client portal.

We thank you for your business and continued confidence in PLiKhost. Should you have any questions, concerns, or to report a problem, please contact our Support Team.

Gangguan Network Indonesia 31 Agustus 2019 & 1 September 2019

Pelanggan YTH,

Berikut kami ingin menginformasikan kendala network yang terjadi pada 31 Agustus 2019 dan 1 September 2019:

Indikasi flooding ke salah satu server customer, impactnya di network kita kena dampak secara keseluruhan. Saat ini sedang ditangani dengan upgrade kapasitas Anti DDOS, dan kondisi saat ini network sudah normal kembali.

Apabila Anda masih mengalami kendala, dapat menghubungi kami melalui [email protected] Kami mohon maaf atas ketidaknyamanan yang terjadi.

Terima kasih.

[URGENT] Maintenance – Upgrading Firmware Switch MMR IDC3D

Yth. Pelanggan PLiKhost Web Hosting,

Terima kasih atas kepercayaan Anda menggunakan layanan kami.

Untuk meningkatkan kualitas layanan kepada pelanggan, melalui email ini kami ingin menginformasikan kami akan melakukan urgent maintenance dengan detail sebagai berikut :
Priority : High
Hari/Tanggal : Minggu, 1 September 2019
Rentang Waktu : 00.00 – 01.00 WIB
Kegiatan : Upgrading Firmware Switch MMR IDC3D
Data Center : IDC Duren Tiga
Impact : Link Down ± 15 Menit untuk Datacenter IDC Duren Tiga

Demikian informasi yang dapat kami sampaikan. Kami mohon maaf yang sebesar-besarnya atas ketidaknyamanannya yang ditimbulkan.
Atas perhatian dan kerjasamanya, kami ucapkan terima kasih.

Regards,
System & Network Division.

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